WinSpirit Casino, operated by Complete Technologies N.V. (Curaçao registration No. 133283, licensed by Antillephone N.V. under License No. 8048/JAZ2014-044), is fully committed to preventing money laundering, terrorist financing, fraud, and other illegal activities. We adhere to strict Know Your Customer (KYC) and Anti-Money Laundering (AML) standards as required by Curaçao gaming regulations and international best practices.

Why We Require KYC & AML Verification

Verification helps us:

• Confirm your identity and age (must be 18+ or legal gambling age in your jurisdiction).
• Prevent fraud, identity theft, and underage gambling.
• Comply with AML/CTF laws and detect suspicious activity.
• Protect your account and guarantee fair, secure withdrawals.

Account verification is mandatory before processing any withdrawal and may be requested at any time (e.g., after large deposits, bonus abuse suspicion, or high-risk activity).

When Verification Is Required

• Before your first withdrawal.
• When cumulative deposits reach a certain threshold (e.g., equivalent to €2,000 or as per risk assessment).
• If we detect unusual activity, bonus terms violations, or discrepancies in provided information.
• Randomly, as part of our ongoing compliance monitoring.

Documents We May Request

We use secure upload via your account or email. Common required documents include:

1. Proof of Identity (one of the following):
   • Passport (photo page).
   • Driver’s licence (front and back).
   • National ID card (both sides).
2. Proof of Address (dated within the last 3–6 months):
   • Utility bill (electricity, water, gas, internet).
   • Bank or credit card statement.
   • Government-issued tax or residency document.
3. Proof of Payment Method / Source of Funds (especially for crypto or large transactions):
   • Screenshot of crypto wallet (with address visible).
   • Bank statement showing deposit origin.
   • Additional info if requested (e.g., employment proof, inheritance documents).

All documents must be clear, full-colour, valid (not expired), and show your full name matching your casino account.

Verification Process

1. Log in to your account and go to the “Verification” or “Account” section.
2. Upload requested documents securely (SSL-encrypted).
3. Our compliance team reviews submissions (typically 24–72 hours; up to 5 business days during peak times).
4. You’ll receive email confirmation once approved.
5. Until verified, withdrawals may be paused, and bonuses/funds restricted.

What Happens If Verification Fails or Is Not Completed?

• Account restrictions or suspension.
• Withholding of winnings/deposits until resolved.
• Potential permanent closure and reporting to authorities if fraud/AML concerns arise.

Data Protection & Confidentiality

All submitted documents are handled in accordance with our Privacy Policy. We use encryption, secure storage, and limit access to authorized personnel only. Data is retained only as long as necessary for compliance (typically 5–10 years after account closure per AML rules).

Reporting Suspicious Activity

We monitor transactions and may report suspicious activity to relevant authorities as required by law. We do not tolerate money laundering or illegal use of our platform.

We appreciate your cooperation in maintaining a safe and fair gaming environment for all Australian players. Thank you for choosing WinSpirit Casino.