At WinSpirit Casino, operated by Complete Technologies N.V. (Curaçao registration No. 133283, licensed by Antillephone N.V. under License No. 8048/JAZ2014-044), your privacy and the security of your personal information are our top priorities.

By using our platform, you consent to the practices described in this policy. If you do not agree, please do not use our services.

1. Information We Collect:

• Personal Identification Data: Name, date of birth, email address, phone number, residential address (required for account registration and KYC verification).
• Financial & Payment Data: Banking details, cryptocurrency wallet addresses, transaction history (processed securely via our payment provider BOVIVE LTD and third-party gateways).
• Technical & Usage Data: IP address, device type, browser information, login times, pages visited, gameplay activity, cookies & tracking technologies.
• Verification & Compliance Data: ID documents, proof of address, source of funds (as required under AML/KYC regulations).
• Communication Data: Messages sent via live chat, email support, or feedback forms.

2. How We Use Your Information:

• Create and manage your account
• Process deposits, withdrawals, and bonuses
• Verify identity and prevent fraud/money laundering (KYC/AML compliance)
• Provide customer support and resolve disputes
• Improve our services, games, and user experience
• Send promotional offers (with your consent – you can opt out anytime)
• Comply with legal obligations under Curaçao gaming laws and applicable regulations

3. Data Sharing & Disclosure:

• Payment processors and financial institutions (for transactions)
• Gaming regulators and authorities (when required by law)
• Service providers (e.g., hosting, analytics, anti-fraud tools) bound by confidentiality
• Affiliates or partners only with your explicit consent

In case of merger, acquisition, or legal requirement, data may be transferred accordingly.

4. Security of Your Data:

• SSL encryption for all data transmissions
• Secure servers and firewalls
• Regular security audits
• Strict access controls for employee data handling

While we take every reasonable step to protect your information, no online transmission or storage is 100% secure. You play an important role by keeping your login credentials confidential.

5. Cookies & Tracking Technologies We use cookies, pixels, and similar tools to enhance functionality, analyze traffic, personalize content, and deliver targeted promotions. You can manage cookie preferences via your browser settings. For details, see our separate Cookies Policy (linked in footer).

6. Your Rights:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Withdraw consent for marketing
• Lodge a complaint with a supervisory authority

Australian players: While we operate under Curaçao jurisdiction, we aim to align with best practices for data protection. Contact us to exercise your rights.

7. Data Retention We retain your data only as long as necessary for the purposes outlined (typically during your active account + a reasonable period after closure for legal/compliance reasons, e.g., 5–10 years for AML records).

8. International Transfers Your data may be processed outside Australia (e.g., in Curaçao or EU servers). We guarantee adequate safeguards are in place.

9. Children’s Privacy Our services are not intended for individuals under 18 (or the legal gambling age in your jurisdiction). We do not knowingly collect data from minors.

10. Changes to This Policy We may update this policy from time to time. Changes will be posted here with the updated date. Continued use after changes constitutes acceptance.

We are committed to fair, transparent, and secure gaming. Thank you for trusting WinSpirit Casino.